Premier Service provides access to enhanced support for your QX200 ddPCR system. Comprised of skilled service engineers and technical experts, Expert Care Service ensures workflow continuity and performance.

Premier Service includes:

  • Exclusive support hotline — Direct and immediate access to a specialized Technical Support representative
  • 24‑hour call back — Know within one business day when to expect an on-site service technician
  • 48‑hour response time — Service within two business days from the initial call back
  • Complete service — Coverage for all repair costs including travel, labor, and parts, plus one semiannual preventative maintenance visit

Download the Expert Care Services brochure to explore our suite of services, and complete the form to request a quote.

Interested in classic support for your QX200 Droplet Digital PCR System?

Request a quote for a standard service contract ▸

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* Using our service center is simple, fast, cost‑effective, and hassle free! Shipping is included with a service contract plan.